Returns & Refund Policy — Obsyde

Last updated: October 2, 2026

At Obsyde, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

This policy explains how returns, exchanges and refunds work when you shop at obsyde.shop.

1. Returns

You may request a return within 14 days of receiving your order, provided that:

• The item is unworn, unused and unwashed.

• The item is in its original condition, with all original tags and packaging where applicable.

• You can provide proof of purchase, such as your order confirmation.

For hygiene reasons, certain items may not be eligible for return unless they are faulty or another legal right applies.

To request a return, please contact our customer support team before sending any items back.

2. How to Request a Return

To start a return, please contact us at our customer support email address and include:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos, if the item is damaged or defective.

Our team will review your request and provide instructions on how to proceed.

Please do not send items back without contacting us first.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection or personal preference, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as Obsyde cannot guarantee that we will receive an item returned without tracking.

If an item is confirmed to be faulty, damaged or incorrectly supplied, Obsyde will arrange an appropriate remedy in accordance with applicable consumer law, including any required reimbursement of reasonable return shipping costs.

4. Exchanges

If you need a different size, please contact us to check availability.

Exchanges are subject to stock availability. If the requested size is unavailable, we will discuss the available options with you.

Items must meet the applicable return conditions to qualify for a change-of-mind exchange.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping fees are not refundable for change-of-mind returns, except where required by applicable law.

If your item has a major fault or another issue that entitles you to a refund under applicable consumer law, we will provide the remedy required by law.

6. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us as soon as possible with your order number and clear photographs of the issue.

We will assess the issue and work with you to arrange an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and your legal rights.

Your statutory consumer rights are not limited by this policy.

7. Non-Returnable Items

Change-of-mind returns may not be accepted for:

• Items that have been worn, washed or used.

• Items damaged after delivery through misuse or improper care.

• Items returned without prior contact or sufficient order information.

These exclusions do not apply where they would unlawfully restrict your rights concerning faulty, defective or incorrectly described products.

8. Sale Items and Discount Codes

Items purchased using a promotional code, including OBSYDE15, may be returned under the same applicable return conditions as other items.

Sale items and discounted products are not excluded from remedies required by applicable consumer law.

9. International Orders

Obsyde welcomes customers from around the world.

For international returns, customers requesting a change-of-mind return are responsible for applicable return shipping costs, customs documentation and any return-related charges, unless otherwise required by law.

Please contact our team before shipping an international return so that we can provide the appropriate instructions.

10. Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer rights or guarantees that cannot legally be excluded under applicable law.

For customers covered by the Australian Consumer Law, statutory consumer guarantees may entitle you to a repair, replacement or refund depending on the nature and seriousness of the problem.

These rights apply independently of our voluntary change-of-mind return policy.

11. Contact Us

If you have any questions about returns, exchanges or refunds, please contact our customer support team through the contact page on our website:

Website: https://obsyde.shop

Please include your order number in all enquiries so we can assist you as quickly as possible.

Thank you for choosing Obsyde.

OBSYDE — Streetwear made for those who move differently.